REFUND POLICY
At BANYO, we are dedicated to ensuring your satisfaction with our products. While we do not accept returns, we do offer replacements for defective or damaged items. Please read our return policy carefully to understand the process for requesting a replacement.
REPLACEMENT POLICY
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If you receive a defective or damaged product, you are eligible for a replacement.
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Contact our customer service team within 7 days of receiving your order to initiate a replacement request.
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Provide your order number, details of the defect or damage, and any relevant photos to support your claim.
REPLACEMENT PROCESS
Contact Us:
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Email our customer service team at banyoindia@gmail.com or call +91-8076790727.
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Include your order number and a detailed description of the issue.
Approval:
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Our team will review your request and, if approved, provide instructions for the next steps.
Return of Defective Item:
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You may be required to return the defective or damaged item to us.
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We will provide a prepaid shipping label for the return if necessary.
Replacement Shipment:
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Once the defective item is received and inspected, we will ship the replacement product to you.
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We will notify you once the replacement product has been dispatched.
CONDITION FOR REPLACEMENT
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The product must be unused and in its original packaging, including all accessories, manuals, and documentation.
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The product should not show any signs of wear and tear or damage caused by improper use.
NON-ELIGIABLE ITEMS
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Products that are not in their original condition, damaged due to misuse, or missing parts for reasons not due to our error are not eligible for replacement.
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Any item that is returned more than 7 days after delivery is not eligible for replacement
OPEN BOX DELIVERY
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We offer open box delivery to ensure you are satisfied with your purchase upon arrival.
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You can inspect the product before accepting it from the delivery personnel.
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If you notice any damage or defects, you can refuse the delivery, and we will arrange for a replacement.
CONTACT US
If you have any questions or need assistance with a replacement, please contact our customer service team at: +91-8076790727
BANYO Sanitaryware Private Limited
Address: Banyo Sanitaryware, Plot No. 17, Kh.No. 50/6 Ground Floor, Village Pooth Kalan, New Delhi- 110086
Email: info@banyo.co.in
Phone: +91-8076790727
Thank you for choosing BANYO. We are committed to providing you with the highest quality products and exceptional customer service.